Going the Extra Mile

1/24/2022 (Permalink)

Extra Mile

On the Fourth of July, a fire broke out in the kitchen of an Oceanside home affecting every room in the entire residence. Thankfully, the fire department and insurance company knew who to call for help, SERVPRO of Fallbrook/South Oceanside. When we arrived on the scene we walked through the home with one of the homeowners and explained our process, step by step. When a disaster occurs we make it our number one priority to make sure that the homeowners feel safe and comfortable with their living situation and what is going to be happening with their home. The homeowners struggled during this time due to one of the homeowners having sever disabilities and not being able to relocate. We worked around them needing to stay in the home by focusing on their bedroom and bathroom right away to ensure that they had a safe place to stay while the rest of the restoration was taking place. The back door was one of the only doors they could exit/enter through with the wheelchair. With the back door being between two of the heaviest affected rooms we contained, cleaned and restored a pathway to create a safe way for them to exit/enter the home for doctor appointments. We strive to take the best care of our homeowners, even if that means we need to take an extra few steps along the way. This is just one of the many reasons why homeowners choose SERVPRO of Fallbrook/South Oceanside to serve them!